Glossary¶

The terms used in WideCare and in nursing-home billing, valid in every country, explained simply. Each entry links, where useful, to the page that covers it in detail.

Access (family portal)¶

The authorisation given to one relative for one resident, scope by scope (liaison notebook, documents, meals, invoices, health). It is what opens the family portal; being a contact person opens nothing. Its status is Draft, Active or Revoked. See: Granting an access

Anticipatory billing¶

A billing mode where a month’s accommodation is invoiced the previous month, while the care allowance and the supplements are invoiced in the month they are provided. See: Billing overview

Billing period¶

The billing month in WideCare, which moves through four states: Draft, Generated (calculated), Invoiced and Closed. See: Billing a month, step by step

Care allowance¶

The daily amount paid by the resident’s health insurer for care, in the countries that have one. It depends on the resident’s dependency category and is calculated on their days of presence. See: Billing overview

Contact person¶

A relative or close person recorded in the resident’s file, with their relationship and phone number. A contact person sees nothing of the file until they receive a family portal access. See: Family portal

Credit note¶

Document that cancels or refunds all or part of an invoice. WideCare prepares one automatically, for example on a departure partway through a month that has already been invoiced (accommodation billed in advance). See: Departure and death

Day-counting rule¶

The convention that decides whether a day of presence counts toward the care allowance. It depends on the country, hence the importance of departure and return dates and times. See: Absences and hospitalisations

Dependency category¶

The level of dependency given by the dependency assessment. The scale depends on the country; the category drives the care allowance where the country pays one. See: Managing a resident

Document workspace¶

The resident’s folder in the Documents app, with its medical, administrative and billing subfolders. Attachments added to the resident are filed there automatically. See: Resident documents

Family space¶

The place a resident’s team and family share: the family portal accesses, the shared documents, and the liaison notebook. One per resident, created the first time it is needed. See: Notebook, documents and invoices

Health insurer¶

The body that insures the resident for health care. Depending on the country, it pays the care allowance and exchanges data electronically with the facility. See: Managing a resident

Liaison notebook¶

The discussion thread of the family space: what the team writes there as a message reaches the relatives on the portal, and they can answer. Internal notes stay with the team. See: Notebook, documents and invoices

Medicines workstation¶

The single screen of the Medicines entry of the care application: the prescriptions, treatments, pharmacy orders, pillboxes, the round and the catalogue, each behind a tab or a tile. See: Medicines

National identification number¶

The resident’s personal identification number in their country, recorded on the resident’s file. It is required for the electronic exchanges with the health insurer, where the country has them. See: Managing a resident

Pharmacy mandate¶

The resident’s written permission for the home to order and receive their medicines at their pharmacy. Without a mandate in force, nothing is ordered for them. See: Pharmacy orders

Pillbox¶

The box prepared for a resident, by moment of the day, from their treatments; one nurse prepares it and another checks it before the round. See: Pillboxes and the pharmacy’s sachets

Pocket money¶

Money a third party pays to the home and that the home holds for a resident; the resident’s purchases are drawn from it. WideCare shows the balance on the resident’s record. See: Pocket money

Regime¶

The set of rules a public authority sets for the serviced residences it licenses. Each residence runs under one regime; contracts, billing and registers read their rules from it. See: Regimes

Serviced residence¶

A residence where independent people rent a flat (a unit) and buy services around it. There is no bed and no care allowance: each unit has a contract, billed every month. See: Serviced residences

Supplement envelope¶

The monthly grouping of a resident’s supplements (products and services outside the allowance). Any change automatically updates their invoice. See: Supplements

Technical intervention¶

A repair or a job in a resident’s room, recorded as a Helpdesk ticket linked to the resident, the room and the stay, with its full cost. It can be billed to the resident. See: Technical interventions

Third-party payer¶

Mechanism where the health insurer pays its share directly to the facility, the resident settling only their own share.

Unit¶

A flat of a serviced residence, rented under one contract to one or more occupants. See: Residences and units

Further reading¶

• FAQ — Frequently asked questions

• Billing overview