Which eHealth services does WideCare use?

The insurability check (MDA), the electronic invoicing of the INAMI allowance (eFact), the agreements and notifications (eAgreement Light), the eHealthBox secure mailbox, the Health Directory and CoBRHA, the patient consent and MediPrima. Each one is described on its own page.

What do I need before the first exchange?

An eHealth certificate installed on the home’s approval, with a successful connection test. The residents need a NISS and a mutuality.

A sending got no certain answer: will WideCare resend it?

Never on its own. It lists the sending in eHealth → Configuration → Sends to check, where you say whether MyCareNet received it; only then can it be sent again.

Where do I see what was exchanged with the platform?

In eHealth → Configuration → Communication logs: every call, with its answer, for the eHealth managers.

eHealth¶

WideCare is connected to the Belgian e-health ecosystem (eHealth, MyCareNet, WalCareNet) to exchange directly with the mutualities and the other caregivers. Most of it lives in the eHealth application; some services also show up where you need them, on the resident’s record or in the billing period.

The services¶

MDA — Insurability

Checks that a resident is insured and retrieves their mutuality and BIM status, individually or in batch — the waiting list included.

→ Insurability in detail · MDA errors
eFact — Electronic invoicing

Sends the mutuality share (message 920000) to the insurance organisations and follows the acknowledgements and settlements.

→ eFact invoicing in detail · Rejections · Corrections and credit notes · Settlements
eAgreement — Agreements

Notifies the OA on an admission, an end of stay or an absence (Annexes 7, 10, 11…).

→ Agreements in detail · Signing the annexes · Following a request · Refusals · Internal transfer · Collective holidays
eHealthBox — Secure mailbox

Reads and sends the home’s encrypted messages with doctors, pharmacies and hospitals.

→ The eHealthBox
Health Directory and CoBRHA

Looks professionals and institutions up in the national registers and names the NIHII numbers the mutuality returns.

→ Health Directory and CoBRHA
Consent

Checks, registers or revokes a resident’s consent to the exchange of their health data.

→ eHealth consent
MediPrima

Consults the medical card of a person covered by a CPAS.

→ CPAS coverage

Prerequisites¶

To check before sending

The resident has a valid NISS — the eID reader fills it in.
Their mutuality is filled in.
An insurability (MDA) has been checked for the period.
The approval’s eHealth certificate is active, and its Test connection succeeds — see eHealth and eFact settings.

When an answer gets lost¶

A sending to MyCareNet can end without a certain answer: a time-out, an interruption. WideCare never resends it on its own, so that the mutuality never receives the same request twice. It lists it in eHealth → Configuration → Sends to check, reserved to the eHealth managers: look for its acknowledgement in the MyCareNet mailbox, then click Received by MyCareNet (the document counts as sent) or Not received, may be sent again.

Every call to the platform, with its answer, is kept in eHealth → Configuration → Communication logs for the eHealth managers.

Good to know¶

An absence of more than 72 h (or any hospitalisation) triggers an end-of-accommodation Annexe 11; the return generates a readmission Annexe 7.
An invoice that is already posted “freezes” the month’s billing for that resident: to change it, reset it to draft (or issue a credit note), then refresh.
Consent and MediPrima are practitioner services: their menus show for the eHealth practitioners and managers only.

What’s next¶

Agreements (eAgreement) — admission, absence, return, discharge (Annexes 7, 10, 11).
The billing journey — from admission to payment.
Absences and hospitalisations
Billing
FAQ · Glossary