Support and assistance

A problem or a question about WideCare? Here is how to get help, from the fastest to the most direct.

1. Search the documentation first

Most answers are already here:

  • The search at the top of the page (magnifying glass icon): type a keyword, an error code or an error message.

  • The FAQ and the Glossary.

  • The topic guides: residents, billing, care, family portal.

  • Your country’s space, chosen with the country selector at the top of the page.

In Belgium

Search for a Belgian code as is (e.g. “931”, “MDA”). The eHealth guides — eFact, insurability (MDA), agreements (eAgreement) — and the troubleshooting pages resolve most common cases: eFact rejections, MDA errors, Agreement refused. See also the FAQ — Belgium.

2. Open a ticket with LPLG support

If the documentation is not enough, contact our team:

  • From WideCare: click your avatar at the top right, then Help. It opens LPLG’s support page, where you open a ticket and follow the ones you already opened.

  • Email: support@lplg.eu — each message automatically opens a tracking ticket.

  • The Support button at the bottom right of every page of this documentation brings you here.

For a fast reply, please specify

  • The name of your facility.

  • What you were doing and the screen involved — a screenshot helps a lot.

  • The exact error message or code.

  • The billing period or the resident involved (internal reference).

Sensitive data (GDPR)

Avoid sending a national identification number or complete medical data by email unless necessary. An anonymized screenshot is usually enough — hide the name and the national identification number.

Your account on the LPLG portal

Your home’s administrators also find My LPLG Account in the same menu: it opens the home’s space on the LPLG portal.

Further reading