Where are the eHealth settings?

In Settings, on the eHealth tab, visible to eHealth managers. Account C and the eFact header sit on the MR/MRS Billing tab, next to the other billing settings.

Should I choose the Acceptance or Production environment?

Stay on Acceptance (test servers, no real data) as long as your sendings have not been validated by the CIN and the federated entity. Switch to Production only once accreditation is obtained: from then on, sendings actually bill the health insurance funds.

Where is the eHealth certificate set?

On the approval: each INAMI number has its own certificate, on the eHealth tab of its approval. Import the .p12 file under eHealth → Configuration → Certificates, then choose it on the approval.

Where do I get the CIN package licence?

From the software publisher: the Contact LPLG button under Get a License prepares the request. The licence (username and password) is issued by the CIN/NIC for the accredited software.

Should stub mode be disabled?

Stub mode simulates eHealth responses so you can test without a real call. Leave it on during the test phase; turn it off in production, which requires a valid eHealth certificate and a configured package licence.

Why fill in a coordinating physician?

Their NIHII acts as the responsible practitioner on eAgreement requests when the Katz assessor and the head nurse have no NIHII. It is mandatory for a category D Katz, which requires a physician.

Is Account C mandatory for eFact in Wallonia?

Yes. In a Walloon MR/MRS, the insurer pays the flat rates to financial account C. Without a bank journal carrying an IBAN and a BIC, WalCareNet rejects the batch (104511 for the missing IBAN, 105311 for the missing BIC).

Which value should I choose for the Invoice Type (Z308)?

Leave 01 (Hospitalisation): it is the value accepted at the 931000 preliminary check. Only switch to 03 (Ambulatory) if the CIN or the federated entity confirms it for your sector.

eHealth and eFact settings¶

These settings hold the credentials and choices WideCare uses to talk to the Belgian eHealth ecosystem (eHealth, MyCareNet, WalCareNet): insurability (MDA), agreements (eAgreement) and electronic invoicing (eFact).

They are spread over three places:

Settings → eHealth tab: the environment, the approvals, the federated entity, the MDA, eAgreement and eFact choices, the logs, the service desk and the CIN licence;
each approval (eHealth → Configuration → Approvals): its INAMI number and its eHealth certificate;
Settings → MR/MRS Billing tab: Account C and the eFact header.

The eHealth tab is only visible to eHealth managers. Most values are set once, at start-up.

Sensitive fields: no value is ever copied from documentation

The .p12 certificate, the CIN package licence and the passwords are secrets specific to your establishment. This page explains what they are for and where to obtain them, never their content. Enter them only from the official source.

eHealth platform¶

Setting	What it is for	Recommended value
Environment	Acceptance: the eHealth test servers (simulated data). Production: the live servers (real billing).	Acceptance until accreditation, then Production.
Stub Mode (Development)	Simulated responses, without any real call.	On while testing; off in production (requires a valid certificate and the package licence).

Start cautiously

At start-up: Acceptance with Stub Mode on. You go through the whole flow without sending anything real. Once accredited, turn Stub Mode off, then switch to Production.

Approvals and certificate¶

The Approvals block of the tab summarises the INAMI numbers configured. Manage approvals opens them: one record per INAMI number, with its identity, its eHealth certificate and the sectors it is approved for. A company that runs a rest home and a day care centre has two. See Belgian settings for the approval itself.

On the eHealth tab of an approval:

Certificate: the establishment’s .p12, imported first under eHealth → Configuration → Certificates (or straight from the field);
its state and its expiry date, shown once a certificate is chosen.

Each stay sends and reads its flows — insurability, agreements, eFact — under the approval of its sector, with that approval’s own certificate.

On the certificate record, Test connection checks that the certificate reaches the eHealth platform before any real sending.

The Federated entity setting says which entity finances your MR/MRS: Wallonia (AViQ), Brussels (Iriscare)… It decides the eHealth platform, the region code written in the eFact file, whether Account C applies and which pseudo-codes are billed. The platform it implies is shown under the field.

Nursing home — MyCareNet¶

Setting	What it is for	Recommended value
Legal Interest Rate (%)	The annual Belgian legal rate used to compute the late-payment interest an insurer owes on a sending paid after its deadline.	The rate published for the year; 0 turns the computation off.
CM contact point (PUC)	The single contact point the Christian mutuality assigned to your home, which addresses your CM invoices.	Ask the mutuality for it. Left empty, the default of your federated entity applies.
eFact followers	The people notified of every insurer answer on your eFact sendings: acceptance, rejection, settlement. They follow each new batch, including those created automatically.	The person in charge of billing.

eHealth Automation¶

Setting	What it is for	Recommended value
Auto MDA Check	Checks each resident’s insurability before the eFact billing is generated, to avoid rejections for invalid insurability.	On once the MDA is in production.
Waiting list check	Every month, asks the health insurance funds about every open admission request, so that a candidate who died in the meantime is closed before anyone phones them.	On if your waiting list is long.

See Insurability (MDA) and Admitting a resident in Belgium.

Insurability (MDA)¶

Setting	What it is for	Recommended value
Care Provider NIHII	The NIHII-11 of the healthcare professional who issues the MDA requests, required by WalCareNet / MyCareNet.	The NIHII of a care provider of your establishment.
No-Facet Report Email	The address used to report to the inter-mutualist an MDA request the platform closed without any insurer answer.	Leave the default address.

eAgreement Light¶

On an eAgreement request, the responsible practitioner is the clinician who carried out the Katz assessment. When they have no NIHII, the request borrows the identity of the people set here, in this order.

Setting	What it is for
Head Nurse	Their NIHII identifies the responsible practitioner when the Katz assessor (nurse, care assistant) has no NIHII.
Coordinating Physician	Used when no nurse NIHII is available, and mandatory for a category D Katz, which requires a physician.
Generic nurse NIHII	The last resort: the number the federated entity gives a nurse without their own, shared by every home of the entity.

See Responsible practitioner and annex signatures.

Communication logs¶

Log Retention sets how many days the eHealth communication and audit logs are kept; older logs are purged every month. The default, 3653 days (10 years), follows the Belgian tax rule for invoicing records: these logs carry the proof of each eFact sending.

Software Service Desk¶

Service Desk Contact is the first point of contact when a problem occurs with an exchange. Its name, e-mail, phone and logo are used by the Contact LPLG button on eAgreement requests. Leave the default contact.

CIN Package License¶

The credentials that allow WideCare to send eFact and MDA requests.

Setting	What it is for
Package License Username	The username of the software licence, required for eFact and MDA.
Package License Password	Its password (masked field). Secret: never share it.
Get a License	Contact LPLG prepares the request to the software publisher.

No licence, no real sending

The package licence has no default value. As long as it is not configured and stub mode is on, nothing real leaves.

Account C (Wallonia)¶

Settings → MR/MRS Billing → Account C (Wallonia). Since the 6th State Reform, the insurer pays the Walloon MR/MRS flat rates to a dedicated financial account C, declared to the CIN when joining eFact.

Setting	What it is for
Account C Bank Journal	The bank journal of that account. The IBAN and the BIC written in the eFact file come from its bank account; they are shown, read-only, under the field.

Otherwise, WalCareNet rejects the file

A journal whose bank account has no IBAN or no BIC shows a warning under the field. Set them on the bank account (and the BIC on its bank): WalCareNet otherwise rejects the batch with 104511 (IBAN) or 105311 (BIC). See eFact rejections.

eFact Header¶

Settings → MR/MRS Billing → eFact Header. What each eFact file says about your establishment.

Setting	What it is for	Recommended value
eFact Contact Person	The name and phone the insurer reaches for a billing question.	For example the director. Left empty, the establishment name is used.
Invoice Type (Z308)	01 Hospitalisation, 03 Ambulatory, 09 Mixed.	01 (accepted at the 931000 check). Switch to 03 only if the CIN or the federated entity confirms it.

An approval can override the Account C journal and the contact person on its own eFact tab: a day care centre with its own INAMI number, for example. Left empty, those of the settings apply. The sending numbers are counted per INAMI number.